FAQs

It's £10 for up to 3 dogs, and £2 more for each additional dog.

Each playdate in the secure dog field is a full 60 minutes, and we have a built-in buffer of 15 minutes between every appointment to give everyone plenty of time to arrive, change shoes, and exit without crossing paths. Please don't arrive any more than 5 minutes ahead of your scheduled time — be punctual, but not early. Think how you'd feel if you were being watched by the next folk due in — out of sight, out of mind is the way forward!

The dog parks are open from 05:45, with last entry at 22:00 every day so you'll always be able to find the perfect time slot no matter what your schedule is, or the weather does. This is great for shift workers, accessing cooler hours during summer or some peace of mind on a winter's night.

You can book up to 5 minutes before each slot begins online. Once the time of that session begins it's removed from the system as you won't get the full hour.

The booking system allows you to book up to 60 days in advance and you can manage and change your own playdates until 24 hours before they start via the system sent emails.

Bookings and payments are completed online.

You'll receive an initial confirmation email upon booking, which is addressed to your dog!

You'll then receive a reminder email 48 hours prior to your start time — again, addressed to your dog.

In both of these emails you have the option to reschedule or cancel your booking up to 24 hours before your start time using the buttons at the bottom of the email.

Reschedules with less than 24 hours' notice and you'll need to contact Shell and Lynn to help.

2 hours before your booking you'll receive a further email confirming your playdate and it has the code for the padlocks.

If you want a text reminder then opt in for SMS messaging each time you book.

2 hours before your booking, you'll receive an email confirming your playdate and it will share the code for the padlocks. The numbers on the padlock align on to TOP ROW, not the middle. Remember to lock both gates from the inside while you are having your playdate to ensure no-one else can gain access.

If you want a text reminder then opt in for SMS messaging each time you book.

When you book into either The Field Inverness or The Glade Rothiemurchus you will have the entire secure dog park to yourself for the hour. If you want to meet up with family and friends, simply count the number of dogs and book from there. You can book up to 10 dogs through the booking system.

YES, is the answer — give us a call and we will ask for the additional dog's details: name, age, breed, anything else we need to know about the additional dogs.

YES, they are absolutely allowed! As dog lovers we don't necessarily agree with the laws, but we do need to follow them for us to stay open, and we ask you to do the same so everyone can have access to a much-needed service. We have special terms and conditions on our booking system that must be followed but they're pretty aligned with our own terms and conditions for all dogs and the laws put in place by Scottish Government. The key thing is as long as they are there with dogs from their own home (think covid restrictions) then they are allowed in the park off lead and unmuzzled. (Leads and muzzles needed in the car park.) If you're mixing homes then leads, muzzles and a 1:1 dog handler is required for the duration as per the law.

It's up to you to assess the skills of your pup against our security measures — we've done our best, however a determined Houdini may be unstoppable. Here's what we've done:

• The private carpark has the same safety measures as the secure park itself.
• The fence line is roughly 6ft high with coyote style rollers on the top so if a climber does make it that high, then they won't get purchase on that top wire and will roll back in.
• The fence line is top to bottom lined in rabbit fencing making it very difficult for even wee paws to get a grip on.
• Every corner and angled beam is wrapped behind rabbit fencing to so they can't run up them.
• The rabbit fencing is also dug in underground to thwart any diggers escapee attempts that way.
• There are logs under every gate closing the gap between the bottom of the gate and ground, so diggers really have no chance!
• If we have anything positioned on a fence line that could possibly act as springboard, then the only place they will get into is the carpark or if it's in the carpark then it's back into the park they go.

If you have any suggestions, please let us know and we'll do our best to help.

We recommend people bring a 'Field Kit' with them to make the most of their playdates:

• Water and a bowl — it's thirsty work! There isn't a water source in The Glade and The Field has a temperamental tap from a natural spring.
• The toy of the day, which doesn't need to be a ball. Hide and seek is just as much fun.
• Super smelly treats to work those noses and to help coax them into leaving.
• A towel for the damper days — it's the Highlands and weather happens.
• Sturdy footwear for the humans — the park is designed to feel authentic and rugged like the Scottish hills (albeit within an Alcatraz-style fence) so the ground is uneven, the grass is au naturelle in areas, and there are trees / woodlands either within or surrounding the parks too.
• And, if you're going in the moonlight (between sunset and sunrise), then have a disco in the dark! A light-up collar and Glo-balls that light up on contact for your pup, and a head torch with a red filter on it for yourself. Red protects your night vision, doesn't blind your pups or fellow humans, and being on your head it keeps your hands free. Please don't drain your phone battery using its torch — it happened and it's not fun when you can't see to undo the locks to let yourself out or call for help. There is no electric or lighting in either park.

We welcome professional bookings from others working in the dog industry such as trainers, photographers etc. Please reach out to Lynn and Shell if you have any questions.

If you are looking for the perfect present for any dog lover, we offer gift vouchers! They are valid for one year from purchase and start at £10. Gift vouchers are suitable for any event: Birthday, Christmas, and Secret Santa are the obvious celebrations, however, think about gifting someone an hour of peace and tranquillity in a controlled environment with lots of seating and a huge private carpark. Gift vouchers have become very popular for new baby bundles as our facilities are pram-friendly, and they'll also fit in the shelters safely. Another popular option is for Get Well cards. There is seating and shelter around the secure dog park which offers lots of resting places and the comfort of knowing that nothing unexpected can happen.

If you are heading away and your dogs are staying with family, friends or even a professional dog home boarder, why not book your pups in while you are away? Knowing your dog can be let off lead for their usual smiles and zoomies in one of our secure dog parks will resolve any niggles in the back of your mind, making your time away a much more enjoyable experience.